Privacy Policy

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Welcome to Zlanze! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use www.zlanze.com.

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1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number, payment details, etc.

• Account Information: Username, password, and preferences.

• Transaction Details: Payment history, invoices, and project transactions.

• Usage Data: IP address, browser type, device information, and interaction logs.

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2. How We Use Your Information

We use your data for the following purposes:

• To create and manage your Zlanze account.

• To facilitate transactions and payments securely.

• To improve our services, features, and user experience.

• To provide customer support and dispute resolution.

• To comply with legal requirements and prevent fraud.

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3. Data Security

• We implement industry-standard security measures to protect your data.

• Payment details are processed securely through encrypted gateways.

• We do not sell, rent, or share your personal information with third parties without your consent.

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4. Cookies & Tracking Technologies

• Zlanze uses cookies and analytics tools to enhance website functionality.

• You can adjust your browser settings to disable cookies, but some features may not work properly.

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5. Third-Party Services

• Zlanze may integrate with third-party payment processors and service providers.

• We are not responsible for how these third parties handle your data.

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6. Refund Policy

We understand that issues may arise, and we aim to ensure a fair refund process:

• Refunds are considered only in cases of non-delivery, service failure, or disputed transactions.

• For Prepaid Plan users, refunds may be requested before project commencement. Once work has started, refunds will be at Zlanze’s discretion.

• For Postpaid Plan users, refunds are processed for disputes resolved in favor of the buyer.

• Refund requests must be submitted within 7 days of transaction completion.

• Zlanze reserves the right to investigate and approve or deny refund requests.

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7. User Rights & Choices

• You can access, update, or delete your account information anytime.

• You may opt-out of marketing emails or notifications through your account settings.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Zlanze after updates means you accept the revised policy.

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9. Contact Us

For any privacy-related concerns, please contact support@zlanze.com.

By using www.zlanze.com, you agree to this Privacy Policy and Refund Policy.